{"id":8903,"date":"2025-07-02T10:23:52","date_gmt":"2025-07-02T13:23:52","guid":{"rendered":"https:\/\/softdesign.com.br\/en\/?post_type=cases&#038;p=8903"},"modified":"2026-04-15T15:44:55","modified_gmt":"2026-04-15T18:44:55","slug":"sicredi-optimization-of-the-third-party-selection-process-with-ia","status":"publish","type":"cases","link":"https:\/\/www.softdesign.com.br\/en\/cases\/sicredi-optimization-of-the-third-party-selection-process-with-ia\/","title":{"rendered":"Sicredi &#8211; optimization of the third-party selection process with IA"},"content":{"rendered":"\n<section class=\"wp-block-group full-width py-sm-5 blue-asterisk\">\n<div class=\"wp-block-group m-0 p-0 section-cases mx-auto\">\n<h4 class=\"wp-block-heading\" id=\"h-sicredi\">Sicredi<\/h4>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-artificial-intelligence-enhances-third-party-talent-selection-at-sicredi-with-security-and-transparency-nbsp\"><strong>Artificial Intelligence enhances third-party talent selection at Sicredi with security and transparency<\/strong>&nbsp;<\/h1>\n\n\n<div class=\"softdesign-card-group --appearence-default --spacing-default --items-per-row-3 py-5 mb-0\">\n  \n<div class=\"softdesign-card --appearence-icon --color-black --line-color-blue --text-size-body1 mobile-flex\"   >\n  \n      <span class=\"icon-position\">\n    <img loading=\"lazy\" decoding=\"async\" class=\"icon\" src=\"https:\/\/www.softdesign.com.br\/en\/wp-content\/uploads\/2022\/12\/services-case-icon.svg\" alt=\"Industry\" width=\"56\" height=\"56\" \/>\n  <\/span>\n      <h4>\n        Industry  <\/h4>\n    <p>Finance<\/p>\n    <\/div>\n\n<div class=\"softdesign-card --appearence-icon --color-black --line-color-blue --text-size-body1 mobile-flex\"   >\n  \n      <span class=\"icon-position\">\n    <img loading=\"lazy\" decoding=\"async\" class=\"icon\" src=\"https:\/\/www.softdesign.com.br\/en\/wp-content\/uploads\/2022\/12\/type-case-icon.svg\" alt=\"What we delivered\" width=\"56\" height=\"56\" \/>\n  <\/span>\n      <h4>\n        What we delivered  <\/h4>\n    <p>Data&amp;AI<\/p>\n    <\/div>\n\n<div class=\"softdesign-card --appearence-icon --color-black --line-color-blue --text-size-body1 mobile-flex\"   >\n  \n      <span class=\"icon-position\">\n    <img loading=\"lazy\" decoding=\"async\" class=\"icon\" src=\"https:\/\/www.softdesign.com.br\/en\/wp-content\/uploads\/2023\/03\/room-2.svg\" alt=\"Date\" width=\"56\" height=\"56\" \/>\n  <\/span>\n      <h4>\n        Date  <\/h4>\n    <p>2025<\/p>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"has-background\" style=\"background-color:#b6d4f6\"><strong>By leveraging AI-powered agents integrated into the MGPT system, Sicredi automated critical stages of its third-party hiring process, such as creating job descriptions and screening r\u00e9sum\u00e9s. This reduced operational effort while increasing the speed and accuracy of candidate selection.<\/strong><\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c0740251\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The challenge<\/h2>\n\n\n\n<p>The Third-Party Workforce Management Module (MGPT) is an internal platform developed by <a href=\"https:\/\/www.sicredi.com.br\/home\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sicredi<\/a> in partnership with SoftDesign. Since its launch in 2018, the platform has undergone several evolutions and now centralizes the entire third-party talent lifecycle, from job requisitions and candidate screening to hiring and maintaining professional histories.<\/p>\n\n\n\n<p>Currently, the sourcing team manages over 1,300 third-party professionals and 20 vendors through the MGPT platform. Due to rapid advancements in artificial intelligence, the team identified a strategic opportunity to integrate AI agents into the MGPT platform to streamline operations and enhance candidate selection decisions.<\/p>\n\n\n\n<p>Two key pain points were identified in the talent acquisition workflow:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Unclear or incomplete job descriptions<\/strong> during the requisition process, which made it difficult to attract suitable candidates.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Manual, time-consuming r\u00e9sum\u00e9 screening<\/strong>, which resulted in long lead times and often led to mismatches, requiring rework.<\/li>\n<\/ul>\n\n\n\n<p>These inefficiencies impacted productivity, increased time-to-fill, raised costs, and added an unnecessary operational burden.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c0740251\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-our-contribution\">Our contribution<\/h2>\n\n\n\n<p>We developed AI agents integrated with MGPT to automate time-consuming steps in the selection process, such as creating job postings and analyzing candidate r\u00e9sum\u00e9s.<\/p>\n\n\n\n<p><strong>Automated job description generation<\/strong><\/p>\n\n\n\n<p>Based on parameters provided by the hiring manager, such as seniority level, required technologies, and candidate profile, the AI generates a detailed, standardized job description. This ensures that all vendors receive complete and consistent information, increasing alignment between candidates and role requirements.<\/p>\n\n\n\n<p><strong>AI-powered r\u00e9sum\u00e9 matching<\/strong><\/p>\n\n\n\n<p>Once candidates are submitted, the AI assesses their r\u00e9sum\u00e9s using a matrix of technical and behavioral requirements and produces a compatibility ranking. This empowers hiring managers to make more informed decisions while retaining human oversight.<\/p>\n\n\n\n<p>Our team led the opportunity mapping and technical implementation of these AI solutions, leveraging Large Language Models (LLMs) that are securely hosted within Sicredi\u2019s Azure environment. The system architecture includes prompt engineering and retrieval-augmented generation (RAG) for contextual grounding, as well as Kafka-based queuing for efficient data processing.<\/p>\n\n\n\n<p>Combining technical expertise, business insight, and practical sourcing experience, we delivered a production-ready solution that continues to evolve based on real-world usage data.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c0740251\"><\/div>\n\n\n<div class=\"softdesign-blockquote --appearence-quotes --dash-color-blue --font-size-medium \">\n    <i class=\"icon\">\n    <svg width=\"116\" height=\"95\" viewBox=\"0 0 116 95\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M52.32 12.4L31.88 50.48L19 54.12C20.4933 51.32 22.1733 49.08 24.04 47.4C25.9067 45.5333 28.0533 44.6 30.48 44.6C35.8933 44.6 40.7467 46.84 45.04 51.32C49.52 55.6133 51.76 61.2133 51.76 68.12C51.76 75.4 49.24 81.6533 44.2 86.88C39.3467 92.1067 33.28 94.72 26 94.72C19.0933 94.72 13.0267 92.2 7.8 87.16C2.76 81.9333 0.24 75.5867 0.24 68.12C0.24 65.1333 0.8 61.68 1.92 57.76C3.22667 53.84 5.56 48.7067 8.92 42.36L31.32 0.919983L52.32 12.4ZM115.32 12.4L94.88 50.48L82.28 54.12C83.5867 51.32 85.1733 49.08 87.04 47.4C89.0933 45.5333 91.24 44.6 93.48 44.6C98.8933 44.6 103.84 46.84 108.32 51.32C112.8 55.6133 115.04 61.2133 115.04 68.12C115.04 75.4 112.52 81.6533 107.48 86.88C102.627 92.1067 96.56 94.72 89.28 94.72C82.3733 94.72 76.3067 92.2 71.08 87.16C66.04 81.9333 63.52 75.5867 63.52 68.12C63.52 65.1333 64.08 61.68 65.2 57.76C66.32 53.84 68.56 48.7067 71.92 42.36L94.6 0.919983L115.32 12.4Z\" fill=\"#E0F480\"\/>\n<\/svg>\n  <\/i>\n    <blockquote><strong>AI doesn\u2019t replace human decision-making in this process; it improves it by providing better information to support the hiring decision.\u201d<\/strong><br>\u2014 Rodrigo Cunha, Product Owner at Sicredi.<\/blockquote>\n<\/div>\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c0740251\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results-higher-quality-with-less-effort\">Results: <strong>higher quality with less effort<\/strong><\/h2>\n\n\n\n<p>AI-powered solutions replaced manual, repetitive steps, increased standardization, and accelerated hiring timelines.<\/p>\n\n\n\n<p>Key outcomes from integrating LLMs into the MGPT platform that have already been observed include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Reduced effort in job posting creation and r\u00e9sum\u00e9 screening;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Better alignment between hired professionals and actual role requirements;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Expected reductions in turnover and associated replacement costs;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">More transparency and agility in decision-making, supported by data.<\/li>\n<\/ul>\n\n\n\n<p>The MGPT platform continues to evolve. Upcoming developments include gathering direct user feedback on AI-generated job descriptions and tracking key metrics, such as time-to-hire and replacement rates, to measure the impact of AI.<\/p>\n\n\n\n<p>These insights will continuously refine the AI models. Through proof-of-concept initiatives, Sicredi plans to expand AI usage to other MGPT features and stages, reducing the manual workload even more and boosting the efficiency of third-party hiring.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-28f0cd9b\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>At SoftDesign, we believe that innovation and digital transformation should be seamless. Interested in exploring how we can accelerate your digital journey? <a href=\"https:\/\/softdesign.com.br\/en\/contact\/\">Let\u2019s talk.<\/a> We are passionate about crafting solutions that deliver results.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section id=\"contact-form\" class=\"wp-block-group full-width mb-0 pb-0\"><div class=\"softdesign-contact-form sicredi-optimization-of-the-third-party-selection-process-with-ia\">\n  <div class=\"row wrapper-cols\">\n    <div class=\"col-lg-12 col-xl-6 col-left-item\">\n      <small>GET IN TOUCH<\/small>\n      <h2 id=\"Are-you-facing-similar-challenges-See-how-we-can-help\" class=\"wp-block-heading\">Are you facing similar challenges? See how we can help.<\/h2>\n      <p>Want to learn more about how we work, discuss your challenges, or ask questions? Let\u2019s talk.\nWe love exchanging ideas about digital products!<\/p>\n    <\/div>\n    <div class=\"col-lg-12 col-xl-6 col-right-item\">\n      <form class=\"softdesign-form\" action=\"https:\/\/www.softdesign.com.br\/en\/feedback\" autocomplete=\"off\" id=\"en-cases-spring-point\">\n\n        <div class=\"row\">\n          <div class=\"col-md-6\">\n            <div class=\"field-group\">\n              <label for=\"contact-Name\">Full Name<\/label>\n              <input class=\"field\" type=\"text\" id=\"contact-Name-en-cases-spring-point\" name=\"Nome\" placeholder=\"nome\" required>            \n            <\/div>\n          <\/div>\n          <div class=\"col-md-6\">\n            <div class=\"field-group\">\n              <label for=\"office\">Position<\/label>\n              <select class=\"field\" name=\"Cargos\" id=\"office-en-cases-spring-point\" required>\n                <option value=\"\" disabled selected hidden><\/option>\n                <option value=\"Diretor(a) de 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